Where and when to see a health professional
Answers to your questions
- When is a health problem “urgent” enough for you to go to emergency?
- I need to see my family doctor.
- I need to see a doctor. However, I don’t have a family doctor or my doctor’s clinic is closed. What do I do?
- I don’t have a family doctor and I would like one. What do I do?
- I have questions about my health. Who can I talk to?
ER priority levels
Here are the 5 priority care levels
Priority 1
Your life is in danger and you need immediate resuscitation (shock, coma).
- → People in this condition must be taken to the
Emergency Room at the Hôpital de la Cité-de-la-Santé or call 911 for an Urgences-santé ambulance.
Priority 2
Your condition requires immediate care (severe chest pain, difficulty breathing, signs of a stroke).
- → Go or have someone take you to the Emergency Room Emergency Room of the Hôpital de la Cité-de-la-Santé or call 911 for an Urgences-santé ambulance.
Priority 3
Although serious, your health problem does not threaten your life (fracture, signs of infection).
- → Go to the Emergency Room Emergency Room of the Hôpital de la Cité-de-la-Santé or call 911 for an Urgences-santé ambulance.
Priority 4
You don’t necessarily need immediate care (minor allergic reaction).
- → Call 811 to speak with an Info-Santé nurse. With the
Québec Medical Appointment Scheduler, you can schedule appointments for family medicine online. Otherwise, you can also go to a medical clinic or super clinic.
Priority 5
Your health problem is not serious and, depending on available resources, you should instead be treated at a medical clinic or CLSC (gastro-enteritis, signs of a urinary tract infection).
- → Call 811 to speak with an Info-Santé nurse. With the Québec Medical Appointment Scheduler, you can schedule appointments for family medicine online. Otherwise, you can also go to a medical clinic or a super clinic.
| Priorities 4 and 5 can be treated at a medical clinic. |
|---|
To avoid waiting at the hospital Emergency Room, you can contact your family doctor or a doctor at a walk-in medical clinic. A non-urgent health problem means that your condition does not require immediate care and is stable. |
Not sure what to do and want to speak with a health care professional?
If you aren’t sure whether you should go to the ER, you can call Info-Santé / Info-Social at 811 to speak with a health care professional. This person can help you decide where to go (ER, medical clinic, CLSC, etc.).
I have a family doctor
Family doctor
If you have a family doctor, please contact your doctor at the clinic. Your doctor is your first point of contact.
Family Medicine Group (GMF)
If you are part of a family medicine group (GMF), you can access the services of all professionals in your family doctor’s group. You will get a personalized appointment based on your needs. Consult the website of your GMF to learn about all the services the group provides.
I do not have a family doctor or my doctor’s clinic is closed. What do I do?
You have several options to see a doctor:
Super clinic
Laval residents can access services 12 hours a day, 7 days a week at six super clinics. On an alternating basis, two of the six super clinics are open simultaneously for 12 hours a day on weekends and holidays. The other four clinics are open for 8 hou
- Schedule appointments for family medicine online : www.rvsq.gouv.qc.ca.
- From the comfort of your own home, you can make an appointment for the same day or the next day. Note that this service is free.
Click here for the contact information and opening hours of the super clinics.
Walk-in or by-appointment clinics
You can also call a clinic that offers appointments to everyone.
Click here for the contact information and opening hours of walk-in or by-appointment clinics.
I would like to sign up for the family doctor finder
You can register directly at the website for the waiting list to find a family doctor (GAMF)
- Online at gamf.gouv.qc.ca
- By phone ( number of your local territory waiting list) if you don't have access to the GAMF website.
I have questions about my health and would like advice
Call Info-Santé or Info-Social (811).
When you call Info-Santé / Info-Social (811), you can quickly talk to qualified professionals who can help you. They can give you sound advice based on scientific references recognized by health and social services specialists. If required, they can refer you to the most appropriate resources for your health condition.
You can call this number to get health advice 24 hours a day, 7 days a week. This is a free and confidential service.