811 telephone services: three options for different needs 

811 line is a free, confidential counselling hotline. Three options are available depending on your specific needs.

Info-Santé (811, option 1) : Health advice for everyone

When you call Info-Santé, a nurse evaluates your condition and gives you advice on how to treat your symptoms at home or find the right service for your situation.

Info-Social (811, option 2) : Psychosocial and mental health advice
If you are experiencing psychological distress or wish to discuss a psychosocial or mental health problem, an Info-Social counsellor is there to help. 

GAP (811, option 3) : Services for people who don't have a family doctor yet
The Primary Care Access Point (or GAP for Guichet d'accès à la première ligne) is intended for people who don’t have a family doctor or specialized nurse practitioner in primary care. Through the GAP, you can get recommendations based on your needs and information on the health and psychosocial services available

• By phone: 811, option 3 
• Online: Digital Primary Care Access Point (GAP) 

Don’t have a family doctor?
Register on the waiting list of the Québec Family Doctor Finder.

Talk to your pharmacist

Your pharmacist can give you health advice, renew a prescription and offer a variety of other services.

Visit the following websites to learn more on the services pharmacist can offer or find a pharmacist near you.  

• Association québécoise des pharmaciens propriétaires (Services offered)
• Ordre des pharmaciens du Québec (To find a pharmacist) (French only)
• Association des bannières et des chaînes de pharmacies du Québec (ABCPQ) (To find a pharmacy) (French only)

Make an appointment with your family doctor

Go to the appointment booking platform used by the clinic where your doctor or group of doctors works. Many clinics set aside timeslots for patients who need to see a doctor more quickly

• To learn more, go to the Québec Medical Appointment Scheduler.

Find a clinic that offers appointments on the same day or in the following days 

If you don’t have a family doctor or if your doctor isn’t available, you can make an appointment in certain Family Medicine Groups or super-clinics.

• Find one near you

Contact the Laval university teaching clinic for nurses

The Laval teaching clinic for specialized nurse practitioners welcomes adults and children who have specific health problems and have been referred by the emergency room staff at Hôpital de la Cité-de-la-Santé. The clinic is open Mondays and Wednesday from 8 a.m. to 8 p.m. and on weekends from 8 a.m. to 12 p.m.   

For information or to make or cancel an appointment:

• Website
• Phone: 450 668-1010, extension : 25301

Local points of services: Access to the preventive health services made easy

Do you have a bad sore throat? Pain when swallowing? Fever? The Pont-Viau Local point of service offers streptococcus A screening and treatment for adults and children over the age of three presenting symptoms. If you test positive, you will be given a prescription for antibiotics before you leave. The clinic also offers screening for COVID-19, influenza, colorectal cancer and vaccines for COVID-19, influenza and shingles. To learn more about all the services available, visit this webpage.

To access the services: 

• Clic Santé
• Phone: 1 877 644-4545 (tollfree)